Shipping Information
For international orders (including European Union), knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer.
Shipping overview
We offer a range of worldwide shipping options for you to chose from to ensure you receive your delivery as quickly and smoothly as possible.
We ship from the UK. Shipping rates are based on your parcel's weight and (for most countries) you have the choice of standard or express shipping, as well as free domestic shipping for orders over £99 in UK and free international standard shipping for orders over £149 * . Generally we ship Monday - Friday, but not on Public Holidays in England and Wales (see below for dates). Orders placed late on Friday / Saturday / Sunday / public holiday will be shipped on the next business day (incl. express shipping options). Fox Boxes are shipped using Standard International Shipping.
*Please note: Free shipping threshold refers to the order value AFTER any gift cards or discount codes have been deducted and does not include products from the Hella Heels collection. Not applicable during Black Friday sales.
Estimated Shipping Times in Business Days
(From the day of dispatch, not order placement)
Delivery to |
Standard International Shipping |
Express Shipping |
UK |
Starting from £2.49 |
Next Business Day from £6 |
Europe (EU) |
Starting from £9 |
Starting from £20 |
Europe (Non - EU) |
Starting from £9 |
Starting from £20 |
Australia & New Zealand |
Starting from £16 |
FedEx, starting from £37 |
USA |
Starting from £14 |
FedEx, starting from £20 |
Rest of World |
Starting from £16 |
FedEx, starting from £25 |
More detailed info about shipping to your country
For more detailed shipping, dispatch and other information please click on your delivery zone:
Europe (EU)
Austria, Bulgaria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Europe (Non-EU)
Aland Islands, Andorra, Channel Islands (Guernsey & Jersey), Albania, Belarus, Bosnia And Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine
Rest of the World
Central and South America, Bahrain, China / Macao, Egypt, Japan, Hong Kong, South Korea, Malaysia, Mauritius, Mexico, India, Israel, Oman, Philippines, Singapore, Taiwan, Thailand and UAE
Public Holidays in England and Wales
We don't dispatch on public holidays which, for 2024, are:
- 1st January
- 29th March
- 1st April
- 6th May
- 27th May
- 26th August
- 25th December
- 26th December
🎄🎄Christmas Shipping Cut-off🎄🎄
(Please note the below are guidelines, and do not guarantee delivery within that timeframe)
Domestic
DPD Next Day - December 20th
Royal Mail Tracked 24 - December 20th
Royal Mail Tracked 48 - December 19th
International
Express - December 16th