Shipping Information

*BLACK FRIDAY WEEK INFO*

How long will it take you to ship my order?:
It may take up to one week to ship your order during Black Week. Please also consider that the postal services may experience delays, and that express shipping means from the date shipped and does not include our order process time (so not from the date ordered).

Returns and Exchanges:
Exchanges - Unfortunately exchanges cannot be processed during Black Friday week.

Returns - You can return any unwanted items for a refund, by registering your returns via our online portal. All returns will be processed after December 3rd. There is a high risk of sell outs, we recommend re-ordering in the correct size to ensure you do not miss out.

We appreciate your patience during this very busy period.

Incorrect Orders:
We can try to cancel orders if our warehouse has not already picked and shipped. Email hello@cxix.com with your order number, and please appreciate the high volume of emails we will be getting. Do not email more than once, or try to force a queue jump by contacting on instagram. We have all hands on deck and appreciate your patience during this time and cannot promise we can cancel your order. We absolutely cannot edit orders, only cancel if not processed

 

Shipping overview

We offer a range of worldwide shipping options for you to chose from to ensure you receive your delivery as quickly and smoothly as possible.

We ship from the UK. Shipping rates are based on your parcel's weight and (for most countries) you have the choice of standard or express shipping, as well as free international standard shipping for all orders over £99 (excluding orders made during Black Friday Week). Generally we ship Monday - Friday, but not on Public Holidays in England and Wales (see below for dates). Fox Boxes are shipped using Standard International Shipping.

Please note: Free shipping threshold refers to the order value AFTER any gift cards or discount codes have been deducted.

*COVID-19*

Please note, due to the current Covid-19 situation, NEXT DAY delivery is NOT guaranteed at the moment - but will still get the order to you faster than normal shipping option. 

Delivery to
Standard International Shipping
Express Shipping

UK 

Starting from £2.49 

Next Day from £10.49 

Europe (EU)

Starting from £4.99

Starting from £21.80

Europe (Non - EU)

Starting from £4.99

Starting from £21.80

Australia & New Zealand

Starting from £9.99

FedEx, starting from £36.45

USA & Canada

Starting from £9.99

FedEx, starting from £21.05

Rest of World

Starting from £9.99

FedEx, starting from £36.44

 

    More detailed info about shipping to your country

    For more detailed shipping, dispatch and other information please click on your delivery zone:

    United Kingdom

    Europe (EU)
    Austria, Bulgaria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

    Europe (Non-EU) 
    Aland Islands, Andorra, Channel Islands (Guernsey & Jersey), Albania, Belarus, Bosnia And Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine

    Australia and New Zealand

    United States & Canada

    Rest of the World 
    Central and South America, Bahrain, China / Macao, Egypt, Japan, Hong Kong, South Korea, Malaysia, Mauritius, Mexico, India, Israel, Oman, Philippines, Singapore, South Africa, Taiwan, Thailand and UAE

    Public Holidays in England and Wales 

    We don't dispatch on public holidays which, for 2022, are:

    • 15 April 2022
    • 18 April 2022
    • 2 May 2022
    • 2 June 2022
    • 3 June 2022
    • 29 August 2022
    • 26 December 2022
    • 27 December 2022



    All deliveries are carbon neutral
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